{"id":9432,"date":"2022-03-02T09:00:43","date_gmt":"2022-03-02T08:00:43","guid":{"rendered":"https:\/\/www.nod32.com.hr\/podrska\/?p=9432"},"modified":"2025-05-07T09:20:37","modified_gmt":"2025-05-07T08:20:37","slug":"emsa-eset-mobile-security-for-android-otkljucavanje-unlock","status":"publish","type":"post","link":"https:\/\/www.nod32.com.hr\/podrska\/kb9432","title":{"rendered":"EMSA ESET Mobile Security for Android <br>Otklju\u010davanje (unlock)"},"content":{"rendered":"<h2>Situacija<\/h2>\r\n<p>Aplikacija EMSA ESET Mobile Security for Android je zaklju\u010dala mobilni ure\u0111aj.<\/p>\r\n<p>U slu\u010daju ESET-ovih programa to se mo\u017ee dogoditi ako program pripremite za slu\u010daj kra\u0111e ure\u0111aja, ali nakon toga poduzmete korake koji izgledaju kao da je ure\u0111aj ukraden, npr. promijenite SIM karticu dok je u programu aktivna opcija &#8220;Zabrani promjenu SIM kartice&#8221;.<\/p>\r\n<p>&nbsp;<\/p>\r\n<!-- ----------------------------------------------------------------------------------------------------------------------------- -->\r\n<h2>Postupci za otklju\u010davanje ure\u0111aja<\/h2>\r\n<p>Ako ste vlasnik licence i ure\u0111aja i ako imate pristup e-mail ra\u010dunima na koje glase ESET-ova licenca i mobilni ure\u0111aj te portal ESET Home, na raspolaganju je nekoliko na\u010dina rje\u0161avanja ovog problema.<\/p>\r\n<p>Sve \u0161to je potrebno, opisano je u ESET-ovom \u010dlanku KB8397:<\/p>\r\n<p><a href=\"https:\/\/support.eset.com\/en\/kb8397-unlock-your-device-with-eset-mobile-security\" target=\"_blank\" rel=\"noopener\">https:\/\/support.eset.com\/en\/kb8397-unlock-your-device-with-eset-mobile-security<\/a>\u00a0(<a href=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/KB8397-Otkljucajte-svoj-mobilni-uredaj-koji-je-zakljucao-ESET-Mobile-Security.pdf\" target=\"_blank\" rel=\"noopener\">Google prijevod PDF<\/a>)<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Ako ste prije zaklju\u010davanja aplikacije dodali nekoga u popis &#8220;<strong>Provjereni kontakti<\/strong>&#8221; ESET Mobile Security for Android (EMSA), neka po\u0161alju SMS sa svoga mobitela na Va\u0161 broj. SMS mora biti u sljede\u0107em obliku:<\/p>\r\n<p><code>eset remote reset<\/code><\/p>\r\n<p><a href=\"https:\/\/help.eset.com\/ems_gp\/latest\/en-US\/antitheft_sms_commands.html\" target=\"_blank\" rel=\"noopener\">https:\/\/help.eset.com\/ems_gp\/latest\/en-US\/antitheft_sms_commands.html<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Ako je ure\u0111aj povezan s internetom, zatra\u017eite \u0161ifru za poni\u0161tenje lozinke<\/p>\r\n<p><a href=\"https:\/\/support.eset.com\/en\/kb2949-reset-my-security-password-for-eset-mobile-security-for-android#unlockcode\">https:\/\/support.eset.com\/en\/kb2949-reset-my-security-password-for-eset-mobile-security-for-android#unlockcode<\/a><\/p>\r\n<p>Unesite taj k\u00f4d i nakon toga novu lozinku.<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Otklju\u010dajte ga putem portala ESET Home (Sl.1)<\/p>\r\n<p><a href=\"https:\/\/support.eset.com\/en\/dt7747-eset-mobile-security-reset-your-password-or-unlock-your-screen\" target=\"_blank\" rel=\"noopener\">https:\/\/support.eset.com\/en\/dt7747-eset-mobile-security-reset-your-password-or-unlock-your-screen<\/a><\/p>\r\n<p>(korisnici poslovnog programa ESET Endpoint Security for Android: kontaktirajte administratora)<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Upi\u0161ite &#8220;ESET&#8221; u polje &#8220;Unlock code&#8221; i po\u0161aljite nam mailom k\u00f4d koji bi se trebao pojaviti ispod<\/p>\r\n<p><img decoding=\"async\" width=\"429\" height=\"172\" class=\"alignnone wp-image-10629 size-full\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-1.png\" srcset=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-1.png 429w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-1-200x80.png 200w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-1-250x100.png 250w\" sizes=\"(max-width: 429px) 100vw, 429px\" \/><\/p>\r\n<p>Svakako nam javite da ste k\u00f4d dobiti na taj na\u010din da znamo u kojoj ste fazi.<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Ako ste zaboravili PIN aplikacije, slijedite upute za &#8220;II. Reset your PIN&#8221;<\/p>\r\n<p><a href=\"https:\/\/support.eset.com\/en\/kb2949-reset-my-security-password-for-eset-mobile-security-for-android\" target=\"_blank\" rel=\"noopener\">https:\/\/support.eset.com\/en\/kb2949-reset-my-security-password-for-eset-mobile-security-for-android<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>[\u2022] Ako ni\u0161ta od gornjega ne pomogne, pokrenite Android u Safe-mode prema uputama proizvo\u0111a\u010da va\u0161eg mobitela, verzije Androida ili teleoperatera te u tom na\u010dinu rada deinstalirajte ESET-ov program:<\/p>\r\n<p><a href=\"https:\/\/support.google.com\/nexus\/answer\/7665064?hl=hr\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/nexus\/answer\/7665064?hl=hr<\/a><\/p>\r\n<p><a href=\"https:\/\/support.google.com\/nexus\/answer\/7665064?hl=en\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/nexus\/answer\/7665064?hl=en<\/a><\/p>\r\n<p>Za mnoge modele postupak je sljede\u0107i:<\/p>\r\n<p>\u2022 pokrenite &#8220;Restart&#8221; (&#8220;Ponovno pokreni&#8221;)<br \/>\r\n\u00a0\u00a0 \u25cb na nekim modelima treba slijediti &#8220;Shutdown&#8221; (&#8220;Isklju\u010di&#8221;)<br \/>\r\n\u2022 kad se mobitel po\u010dne ponovno pokretati, dr\u017eite tipku &#8220;Power&#8221; (&#8220;Uklju\u010di&#8221;)<br \/>\r\n\u00a0\u00a0 \u25cb na nekim modelima dr\u017eite &#8220;Volume down&#8221; (&#8220;Sti\u0161aj&#8221;)<\/p>\r\n<p>Nakon deinstaliranja ESET-ovog programa restartajte ure\u0111aj da se pokrene u uobi\u010dajen na\u010din rada.<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p>Ako nijedan od gornjih savjeta ne pomogne &#8211; jedino ostaje da napravite reset na tvorni\u010dke postavke, vratite podatke iz backupa i ponovno instalirate EMSA.<\/p>\r\n<p>Ovoga puta nemojte aktivirati Anti-Theft.<\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<h2>Razno<\/h2>\r\n<p>Sl.1<\/p>\r\n<p><img decoding=\"async\" width=\"771\" height=\"330\" class=\"alignnone wp-image-10505 size-full\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock.png\" srcset=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock.png 771w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-200x86.png 200w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-250x107.png 250w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-768x329.png 768w, https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/Pasted-into-EMSA-ESET-Mobile-Security-for-Android-brOtkljucavanje-unlock-675x289.png 675w\" sizes=\"(max-width: 771px) 100vw, 771px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<h2>PDF &#8211; Postupci &#8211; Slike<\/h2>\r\n<p><a href=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/AntiTheft-Mobitel-Otkljucavanje.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/AntiTheft-Mobitel-Otkljucavanje.pdf<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<p class=\"small\">emsa xemsa locked xlocked mobile xmobile mobilni xmobilni unlock xunlock otklju\u010daj xotklju\u010daj locked xlocked zaklju\u010dan xzaklju\u010dan myeset xmyesetx antitheft xantitheft xtheft xpower xrestart safemode xsafe xmode xandroid deinstall uninstall deinstaliraj xdeinstall xuninstall xdeinstaliraj<\/p><div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-bottom-right\"><a href=\"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/9432?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Download PDF\" \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"Situacija Aplikacija EMSA ESET Mobile Security for Android je zaklju\u010dala mobilni ure\u0111aj. U slu\u010daju ESET-ovih programa to se mo\u017ee dogoditi ako program pripremite za slu\u010daj&#8230;","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[5],"tags":[144,143],"class_list":["post-9432","post","type-post","status-publish","format-standard","hentry","category-mobilni","tag-otkljucavanje","tag-unlock","no-wpautop","wpcat-5-id"],"modified_by":"NORT","_links":{"self":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/9432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/comments?post=9432"}],"version-history":[{"count":2,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/9432\/revisions"}],"predecessor-version":[{"id":9434,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/9432\/revisions\/9434"}],"wp:attachment":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/media?parent=9432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/categories?post=9432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/tags?post=9432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}