{"id":8275,"date":"2021-02-16T13:45:00","date_gmt":"2021-02-16T12:45:00","guid":{"rendered":"https:\/\/www.nod32.com.hr\/podrska\/?p=8275"},"modified":"2025-09-22T14:15:29","modified_gmt":"2025-09-22T13:15:29","slug":"esetlogcollector-eset-log-collector-elc","status":"publish","type":"post","link":"https:\/\/www.nod32.com.hr\/podrska\/kb8275","title":{"rendered":"ESETLogCollector – ESET Log Collector – ELC"},"content":{"rendered":"\r\n

Tema<\/h2>\r\n

Slanje dnevnika (logova) na analizu radi rje\u0161avanja problema.<\/p>\r\n

 <\/p>\r\n

\r\n

Uvod<\/h2>\r\n

Za potrebe rje\u0161avanja problema koji ne spadaju u kategoriju uobi\u010dajenih (za koje rje\u0161enje mo\u017eete prona\u0107i u ovoj Bazi znanja) i zahtijevaju dodatnu analizu, potrebne su nam dodatne informacije o stanju na\u0161ih programa i operacijskog sustava.<\/p>\r\n

 <\/p>\r\n

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Postupak – Kratko (tl;dr)<\/h2>\r\n

\u2022 preuzmite ili pokrenite odgovaraju\u0107e datoteke iz opisa ili \u010dlanaka u nastavku
\r\n\u2022 po\u0161aljite nam kreirane datoteke s logovima ili (ako su ve\u0107e od 5MB) ih spremite na Microsoft OneDrive ili DropBox ili sl. i po\u0161aljite nam link za preuzimanje
\r\n\u2022 ako nemate online-disk, zatra\u017eite podatke za upload na na\u0161 FTP<\/p>\r\n

 <\/p>\r\n\r\n

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Postupak – Detaljno<\/h2>\r\n

Uvijek preuzmite najnoviju verziju alata za prikupljanje logova.<\/p>\r\n

 <\/p>\r\n\r\n

[1] Windows<\/h3>\r\n

Upute se odnose na Windows 7 i novije, uklju\u010duju\u0107i servere.<\/p>\r\n

\u2022 Za Windows, preuzmite https:\/\/download.eset.com\/com\/eset\/tools\/diagnosis\/log_collector\/latest\/esetlogcollector.exe<\/a>
\r\n\u2022 Pokrenite ga obavezno kao Administrator
\r\n\u00a0\u00a0 (desni klik na datoteku -> “Run as Administrator” \/ “Pokreni kao Administrator”)
\r\n\u00a0\u00a0 \u25cb Ako Windows zatra\u017ei lozinku administratora operacijskog sustava, a ne znate ju, zatra\u017eite svog administratora za pomo\u0107
\r\n\u00a0\u00a0 \u25cb Ako se pojavi upozorenje UAC-a kliknite na Yes \/ Da
\r\n\u2022 Prihvatite Ugovor
\r\n\u2022 U polju “Collection profile” umjesto standardnog “Default” odaberite “All”
\r\n\u00a0\u00a0 \u25cb Isklju\u010dite sve stavke koje sadr\u017ee “..dumps” osim ako smo se dogovorili da i te logove po\u0161aljete
\r\n\u2022 U polju “ESET log collection mode” odaberite “Original binary from disk”
\r\n\u2022 Kliknite na gumb [Collect] i ELC \u0107e po\u010deti s radom
\r\n\u2022 U slu\u010daju da je ESET-ov sigurnosni program nekako o\u0161te\u0107en ili nije uop\u0107e instaliran,
\r\n\u00a0 \u00a0 ELC \u0107e ponuditi da preuzme i ESET SysInspector<\/span>, \u0161to svakako prihvatite\u00a0<\/strong><\/em><\/p>\r\n

\"\"<\/a><\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 1.A. Kreirat \u0107e datoteku naziva “ees_log.zip” ili sli\u010dno, pa ju stavite na neki svoj online disk (OneDrive, DropBox, …).
\r\n\u00a0 \u00a0 \u00a0 \u00a0 Naziv datoteke \u0107e stajati u dijalogu programa, npr.:<\/p>\r\n

<\/p>\r\n

Ako \u0107ete logove stavljati na na\u0161 FTP – obavezno je za\u0161titite duljom lozinkom jer je FTP server dostupan svima.<\/p>\r\n

 <\/p>\r\n

 <\/p>\r\n

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<\/i> [2] macOS<\/h3>\r\n

Pratite ESET-ove upute: https:\/\/support.eset.com\/en\/kb3404<\/a><\/p>\r\n

 <\/p>\r\n

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<\/i> [3] Linux<\/h3>\r\n

[3.A] Sigurnosni program
\r\nAko je na Linuxu instaliran:
\r\n\u2022 ESET Endpoint Antivirus for Linux ili
\r\n\u2022 ESET Server Security for Linux
\r\n..pokrenite: https:\/\/help.eset.com\/essl\/latest\/en-US\/collect_logs.html<\/a><\/p>\r\n

 <\/p>\r\n

[3.B] ESET Protect on-prem server (EPX)<\/p>\r\n

Ako se radi o Linuxu<\/p>\r\n

\u2022 ESET Protect Virtual Appliance ili
\r\n\u2022 ESET Protect instaliranom na Linux server<\/p>\r\n

..postavite se u folder “\/root” i pokrenite info_get.command<\/code>:
\r\n\u00a0\u00a0 https:\/\/support.eset.com\/en\/kb6159-run-the-info-getcommand-on-a-linux-virtual-machine-and-send-the-logs-to-eset-technical-support<\/a><\/p>\r\n

Kreirat \u0107e datoteku:<\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 3.B.1. \u00a0 \/root\/customer_info.tgz<\/code><\/p>\r\n

Na \u017ealost, skripta ne prikuplja sve potrebno, pa dodajte i sljede\u0107e(*1):<\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 3.B.2.\u00a0 \u00a0\u00a0 \/var\/log\/eset\/RemoteAdministrator\/Era*.log
\r\n<\/code>\u00a0\u00a0\u00a0\u00a0 3.B.3.\u00a0\u00a0\u00a0\u00a0 \/var\/log\/tomcat\/*<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 3.B.4.\u00a0\u00a0\u00a0\u00a0 \/var\/opt\/eset\/RemoteAdministrator\/Agent\/lastPolicy.dat<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 3.B.5.\u00a0\u00a0\u00a0\u00a0 \/etc\/opt\/eset\/*<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 3.B.6.\u00a0\u00a0\u00a0\u00a0 \/etc\/tomcat\/*<\/code><\/p>\r\n

[3.C] Pokrenite i skriptu za Bridge logove:<\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 sudo bash \/opt\/eset\/bridge\/lib\/scripts\/collect_logs.sh<\/code><\/p>\r\n

Kreirat \u0107e datoteku:<\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 3.C.1. \u00a0\u00a0\u00a0 \/root\/bridge_logs.tar.gz<\/code><\/p>\r\n

koju po\u0161aljite zajedno sa 6 paketa iz to\u010dke 3.B.<\/p>\r\n

 <\/p>\r\n

 <\/p>\r\n\r\n\r\n\r\n
\r\n

(*1) Mo\u017eete si pomo\u0107i tako da instalirate ZIP i kreirate ovakvu skriptu (ako pravila firme dopu\u0161taju instalaciju softvera)..<\/span><\/em><\/p>\r\n

\u00a0\u00a0\u00a0\u00a0 yum install zip -y<\/span><\/em><\/p>\r\n

\u00a0\u00a0 zip -vr9 .\/customer_info_nort.zip \/var\/log\/eset\/RemoteAdministrator\/Era*.log<\/code><\/span><\/em>
\r\n\u00a0\u00a0 zip -vr9 .\/customer_info_nort.zip \/var\/log\/tomcat\/*<\/code><\/span><\/em>
\r\n\u00a0\u00a0 zip -vr9 .\/customer_info_nort.zip \/var\/opt\/eset\/RemoteAdministrator\/Agent\/lastPolicy.dat<\/code><\/span><\/em>
\r\n\u00a0\u00a0 zip -vr9 .\/customer_info_nort.zip \/etc\/opt\/eset\/*<\/code><\/span><\/em>
\r\n\u00a0\u00a0 zip -vr9 .\/customer_info_nort.zip \/etc\/tomcat\/*<\/code><\/span><\/em><\/p>\r\n

..koja \u0107e sve iz 3.B spremiti u datoteku \"customer_info_nort.zip\"<\/code><\/span><\/em><\/p>\r\n

Za prijenos datoteka Linux <–> Windows mo\u017eete koristiti WinSCP.<\/span><\/em><\/p>\r\n

 <\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

 <\/p>\r\n

 <\/p>\r\n

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[4] Android<\/h3>\r\n

Pratite ESET-ove upute: https:\/\/help.eset.com\/ems\/5\/hr-HR\/customer_care.html<\/a> ili https:\/\/support.eset.com\/en\/kb6472<\/a><\/p>\r\n

 <\/p>\r\n

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Razno<\/h2>\r\n

\u2022 ESET – detaljne upute za program ELC: https:\/\/help.eset.com\/log_collector\/latest\/en-US\/<\/a><\/p>\r\n

\u2022 Budu\u0107i da je XP odavno napu\u0161ten i da su ESET-ovi stari programi u fazi “EOL” (End of Life), za njih vi\u0161e nema podr\u0161ke i ne mo\u017eemo preuzeti obvezu analize dnevnika tog okru\u017eenja. Radi eventualnih va\u0161ih internih potreba, prila\u017eemo vezu na ELC koji valja koristiti samo na Windows XP: