{"id":626,"date":"2020-03-12T00:00:01","date_gmt":"2020-03-11T23:00:01","guid":{"rendered":""},"modified":"2024-11-25T14:16:08","modified_gmt":"2024-11-25T13:16:08","slug":"kako-rucno-deinstalirati-eset-cyber-security-pro-ili-eset-cyber-security","status":"publish","type":"post","link":"https:\/\/www.nod32.com.hr\/podrska\/kb626","title":{"rendered":"Kako ru\u010dno deinstalirati ESET Cyber Security?"},"content":{"rendered":"<!-- xxxxxxxx-20200310-152902-xxxxxxxxx -->\r\n<h3>Problem<\/h3>\r\n<ul>\r\n\t<li>Tijekom deinstalacije ESET Cyber Security dobili ste poruku pogre\u0161ke<br \/>\r\n<em><strong>&#8220;Uninstallation completed with error&#8221;<\/strong><\/em> ili <em><strong>&#8220;Uninstall Failed&#8221;<\/strong><\/em><\/li>\r\n\t<li>Prilikom nadogradnje s ESET Cyber Security na najnoviju verziju ESET Cyber Securitydobili ste poruku pogre\u0161ke<br \/>\r\n&#8220;<em><strong>Uninstall Failed<\/strong><\/em>&#8220;<\/li>\r\n<\/ul>\r\n\r\n<figure style=\"width: 628px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/soln3244fig1-1.png\" alt=\"\" width=\"628\" height=\"448\" \/><figcaption class=\"wp-caption-text\">Slika 1-1<\/figcaption><\/figure>\r\n<!-- ----------------------------------------------------------------------------------------------------------------------------- -->\r\n<h3>Rje\u0161enje<\/h3>\r\n<div class=\"alert alert-warning\" role=\"alert\">\r\n<h6><i class=\"fa fa-lg fa-exclamation-circle text-warning\" aria-hidden=\"true\"><!-- x --><\/i> Upozorenje!<\/h6>\r\n<p>Po\u010dnite s <a href=\"#1\">Postupkom I<\/a><\/p>\r\n<p>Nastavite na <a href=\"#2\">Postupak II<\/a> samo ako problem nije rije\u0161en.<\/p>\r\n<\/div>\r\n<h4>Postupak I: Ru\u010dno uklanjanje ESET Cyber Security<\/h4>\r\n<ol>\r\n\t<li>Zatvorite svaki ESET-ov prozor uklju\u010duju\u0107i i prozor <strong>ESET Cyber Security Setup <\/strong>(ako je otvoren).<\/li>\r\n\t<li>Kliknite na Apple ikonu,<br \/>\r\n<strong>System Preferences<\/strong> <strong>\u2192<\/strong> <strong>Users &amp; Groups<\/strong>.\r\n<figure style=\"width: 998px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-1c.png\" alt=\"\" width=\"998\" height=\"622\" \/><figcaption class=\"wp-caption-text\">Slika 1-2<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Odaberite korisni\u010dki ra\u010dun s administratorskim ovlastima.<br \/>\r\n(Ako postoji vi\u0161e korisnika s administratorskim ovlastima, ponavljajte sljede\u0107e korake za svakog od njih)<br \/>\r\n<ul>\r\n\t<li>Kliknite na <strong>Login Items<\/strong>,<\/li>\r\n\t<li>tamo odaberite ESET-ov program<\/li>\r\n\t<li>potom kliknite na ikonu &#8220;minus&#8221; kako bi taj zapis uklonili s liste.<\/li>\r\n<\/ul>\r\n\r\nAko tamo nema zapisa za ESET, nastavite na korak 4.\r\n<figure style=\"width: 678px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-2b.png\" alt=\"\" width=\"678\" height=\"514\" \/><figcaption class=\"wp-caption-text\">Slika 1-3<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Kliknite na <strong>Finder<\/strong> <img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/macos_finder_32x32.jpg\" alt=\"\" width=\"32\" height=\"32\" \/> \u2192 <strong>Applications<\/strong>,<br \/>\r\npotom dvoklikom pokrenite <strong>Utilities<\/strong> \u2192 <strong>Activity Monitor<\/strong>.\r\n<figure style=\"width: 1561px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-3b.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-3b.png\" alt=\"\" width=\"1561\" height=\"467\" \/><\/a><figcaption class=\"wp-caption-text\">Slika 1-4<br \/>\r\nKliknite na sliku za pove\u0107ani prikaz<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Odaberite zapis za <strong>ESET Cyber Security<\/strong><br \/>\r\nkliknite na <strong>Quit Process,<\/strong><br \/>\r\npotom (kada budete upitani &#8220;<em><strong>Are you sure you want to quit this process?<\/strong><\/em>&#8220;) kliknite na <strong>Force Quit<\/strong>.<br \/>\r\nPonavljajte gore navedene korake za svaki unos ESET Cyber Security programa.<br \/>\r\nAko nema zapisa za <strong>ESET Cyber Security<\/strong> nastavite na korak 6.\r\n<figure style=\"width: 815px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-4c.png\" alt=\"\" width=\"815\" height=\"596\" \/><figcaption class=\"wp-caption-text\">Slika 1-5<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Kliknite na <strong>Finder\u00a0<img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/macos_finder_32x32.jpg\" alt=\"\" width=\"32\" height=\"32\" \/> <\/strong>\u2192<strong> Applications<\/strong>.<br \/>\r\nDesnom tipkom mi\u0161a kliknite na <strong>ESET Cyber Security<\/strong><br \/>\r\npotom kliknite na <strong>Show package Contents<\/strong>.\r\n<figure style=\"width: 779px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-5d.png\" alt=\"\" width=\"779\" height=\"586\" \/><figcaption class=\"wp-caption-text\">Slika 1-6<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Ra\u0161irite <strong>Contents<\/strong> \u2192 <strong>Helpers<\/strong>, <br \/>\r\ntamo dvoklikom pokrenite <strong>Uninstaller<\/strong>.<br \/>\r\nAko proces deinstalacije zavr\u0161i porukom pogre\u0161ke ili uop\u0107e ne zavr\u0161i, povucite zapis za ESET Cyber Security u sme\u0107e (to the <strong>Trash<\/strong>) i unesite administratorsku lozinku kada to bude zatra\u017eeno od vas.<br \/>\r\nAko nema zapisa za <strong>ESET Cyber Security<\/strong>, nastavite na <em><strong>postupak II<\/strong><\/em> ovdje ispod.\r\n<figure style=\"width: 780px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-6b.png\" alt=\"\" width=\"780\" height=\"468\" \/><figcaption class=\"wp-caption-text\">Slika 1-7<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>U prozoru <strong>ESET Cyber Security Setup<\/strong> kliknite na <strong>Uninstall<\/strong>.<br \/>\r\nU prozoru <strong>Uninstallation completed successfully<\/strong> kliknite na <strong>Close<\/strong>.\r\n<figure style=\"width: 1254px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-7c.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-7c.png\" alt=\"\" width=\"1254\" height=\"449\" \/><\/a><figcaption class=\"wp-caption-text\">Slika 1-8<br \/>\r\nKliknite na sliku za pove\u0107ani prikaz<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Kliknite na <strong>Finder\u00a0<img decoding=\"async\" class=\"alignnone size-full wp-image-6486\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/uploads\/macos_finder_32x32.jpg\" alt=\"\" width=\"32\" height=\"32\" \/> <\/strong>\u2192<strong> Applications<\/strong>,<br \/>\r\ntamo dvoklikom pokrenite <strong>Utilities<\/strong> \u2192 <strong>Terminal<\/strong>.<br \/>\r\nU prozoru <strong>Uninstallation completed successfully<\/strong> kliknite na <strong>Close<\/strong>.\r\n<figure style=\"width: 1552px\" class=\"wp-caption alignnone\"><a title=\"\" href=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-8.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-8.png\" alt=\"\" width=\"1552\" height=\"468\" \/><\/a><figcaption class=\"wp-caption-text\">Slika 1-9<br \/>\r\nKliknite na sliku za pove\u0107ani prikaz<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>U Terminal prozoru upi\u0161ite ni\u017ee navedenu naredbu pa pritisnite <strong>Enter<\/strong>.<br \/>\r\n<code> sudo rm -Rf \"\/Library\/Application Support\/ESET\"<\/code><br \/>\r\nUpi\u0161ite lozinku u komandnu liniju pa pritisnite <strong>Enter<\/strong>.<br \/>\r\n<!-- ----------------------------------------------------------------------------------------------------------------------------- -->Kursor u komandnoj liniji u Terinalu i lozinka koju \u0107ete upisivati ne\u0107e biti vidljivi.<br \/>\r\nOsigurajte da lozinku upisujete korektno i to samo jednom &#8211; prije nego \u0161to pritisnete tipku Enter.<br \/>\r\nU Terminal prozoru upi\u0161ite ni\u017ee navedenu naredbu pa pritisnite <strong>Enter<\/strong>.<br \/>\r\n<p><code> rm -Rf ~\/.esets<\/code><\/p>\r\n\r\n<figure style=\"width: 592px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/kb3244fig1-9b.png\" alt=\"\" width=\"592\" height=\"374\" \/><figcaption class=\"wp-caption-text\">Slika 1-10<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Restartajte ra\u010dunalo.<br \/>\r\nESET-ov program trebao bi biti potpuno uklonjen s tog macOS ra\u010dunala.\r\n\r\n<h4>O nadogradnji:<\/h4>\r\n<p>Ako nadogra\u0111ujete s ESET Cybersecurity (4.x) na nove verzije ESET Cyber Security, nakon zavr\u0161enog procesa deinstalacije pratite instrukcije iz ovog \u010dlanka baze znanja:<\/p>\r\n<ul>\r\n\t<li><!-- CH10070 --> <a href=\"https:\/\/www.nod32.com.hr\/podrska\/kb617\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.nod32.com.hr\/podrska\/kb617<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<!-- CH10070 -->\r\n<h4><a id=\"2\"><\/a>Postupak II: Deinstalacija kori\u0161tenjem ESET Cyber Security .dmg<\/h4>\r\n<ol>\r\n\t<li>Umetnite ESET Cyber Security CD u ra\u010dunalo i dvoklikom na ESET ikonu <img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/eset%20install%20disk%20icon.png\" alt=\"\" \/> na Desktopu pokrenite instalacijski proces. Ako ste ESET-ov program preuzeli s Interneta, kliknite na instalacijski paket u <strong>Downloads<\/strong> mapi (ili u drugoj zadanoj mapi u pregledniku).\r\n\r\n<ul>\r\n\t<li>Ako nemate instalacijski CD niti instalacijski paket, instalacijski paket mo\u017eete preuzeti iz odgovaraju\u0107e objave na na\u0161oj <!-- CH10070 --> <a href=\"https:\/\/nod32.com.hr\/download\/download-kucni-korisnici\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download stranici<\/a> (tamo potra\u017eite i preuzmite odgovaraju\u0107u instalacijsku datoteku za ESET Cyber Security).<\/li>\r\n<\/ul>\r\n\r\n<figure style=\"width: 397px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/soln2554fig1-1c.png\" alt=\"\" width=\"397\" height=\"196\" \/><figcaption class=\"wp-caption-text\">Slika 2-1<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Dvoklikom na <strong>Uninstall<\/strong> ikonu pokrenite deinstalaciju i pratite upute na ekranu za deinstalaciju ESET Cyber Security.<br \/>\r\n<h4>Ako dobijete poruku &#8220;Identity of the installer cannot be confirmed&#8221;:<\/h4>\r\n<p>Ako je instalacija ESET-ovih programa blokirana, stisnite i dr\u017eite tipku CTRL + kliknite (ili kliknite desnom tipkom mi\u0161a ako imate mi\u0161a s dvije tipke) na instalacijsku datoteku,<br \/>\r\niz kontekstnog menija odaberite <strong>Open,<\/strong><br \/>\r\npotom kliknite na Open kada od vas to bude zatra\u017eio Apple gatekeeper.<br \/>\r\nZa vi\u0161e informacija o tome kako konfigurirati Apple gatekeeper, pro\u010ditajte <!-- CH10070 --> <a href=\"https:\/\/support.apple.com\/hr-HR\/ht202491\" target=\"_blank\" rel=\"noopener noreferrer\">ovaj \u010dlanak tvrtke Apple na tu temu<\/a> <em>(link na \u010dlanak na engleskom)<\/em><\/p>\r\n\r\n<figure style=\"width: 656px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/img\/soln3244\/soln3244fig2-2e.png\" alt=\"\" width=\"656\" height=\"409\" \/><figcaption class=\"wp-caption-text\">Slika 2-2<\/figcaption><\/figure>\r\n<\/li>\r\n\t<li>Kada proces deinstalacije zavr\u0161i kliknite na <strong>Close<\/strong> da iza\u0111ete iz programa za deinstalaciju.<\/li>\r\n\t<li>Restartajte macOS ra\u010dunalo.<\/li>\r\n<\/ol>\r\n<!-- ----------------------------------------------------------------------------------------------------------------------------- -->\r\n<h4>O nadogradnji<\/h4>\r\n<p>Ako nadogra\u0111ujete s ESET Cybersecurity (4.x) na nove verzije ESET Cyber Security, nakon zavr\u0161enog procesa deinstalacije pratite instrukcije iz ovog \u010dlanka baze znanja:<\/p>\r\n<ul>\r\n\t<li><!-- CH10070 --> <a href=\"https:\/\/www.nod32.com.hr\/podrska\/kb617\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.nod32.com.hr\/podrska\/kb617<\/a><\/li>\r\n<\/ul>\r\n<p>Ako i dalje ne mo\u017eete rije\u0161iti problem, molimo <!-- CH10070 --> <a href=\"https:\/\/www.nod32.com.hr\/podrska\/kontakt\" target=\"_blank\" rel=\"noopener noreferrer\">kontaktirajte na\u0161u slu\u017ebu podr\u0161ke<\/a><\/p>\r\n<h3>Dodatne informacije i linkovi na povezane \u010dlanke baze znanja<\/h3>\r\n<ul>\r\n\t<li><!-- CH10070 --> <a href=\"https:\/\/help.eset.com\/ecsp\/6\/en-US\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sustav online pomo\u0107i za ESET Cyber Security Pro<\/a><\/li>\r\n\t<li><!-- CH10070 --> <a href=\"https:\/\/help.eset.com\/ecs\/6\/en-US\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sustav online pomo\u0107i za ESET Cyber Security<\/a><\/li>\r\n<\/ul>\r\n<hr \/>\r\n<p class=\"small\">SOLN3244 xmacx xdeinstx xuninstx<\/p>\r\n<hr \/><div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-bottom-right\"><a href=\"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/626?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.nod32.com.hr\/podrska\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Download PDF\" \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"Problem Tijekom deinstalacije ESET Cyber Security dobili ste poruku pogre\u0161ke &#8220;Uninstallation completed with error&#8221; ili &#8220;Uninstall Failed&#8221; Prilikom nadogradnje s ESET Cyber Security na najnoviju&#8230;","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[3],"tags":[19,43,69],"class_list":["post-626","post","type-post","status-publish","format-standard","hentry","category-desktop","tag-instaliranje","tag-instdeinst","tag-macos","no-wpautop","wpcat-3-id"],"modified_by":"NORT","_links":{"self":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/comments?post=626"}],"version-history":[{"count":2,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/626\/revisions"}],"predecessor-version":[{"id":13228,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/posts\/626\/revisions\/13228"}],"wp:attachment":[{"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/media?parent=626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/categories?post=626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nod32.com.hr\/podrska\/wp-json\/wp\/v2\/tags?post=626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}