{"id":10606,"date":"2023-10-19T08:58:04","date_gmt":"2023-10-19T07:58:04","guid":{"rendered":"https:\/\/www.nod32.com.hr\/podrska\/?p=10606"},"modified":"2024-03-25T09:44:23","modified_gmt":"2024-03-25T08:44:23","slug":"eealx-eset-endpoint-antivirus-for-linux-troubleshooting-trblsht","status":"publish","type":"post","link":"https:\/\/www.nod32.com.hr\/podrska\/kb10606","title":{"rendered":"EEALx ESET Endpoint Antivirus for Linux – Troubleshooting TrblSht"},"content":{"rendered":"

Tema<\/h2>\r\n

Priprema Linux ra\u010dunala za prikupljanje dijagnosti\u010dkih logova u slu\u010daju kada sumnjate da Endpoint Security for Linux uzrokuje probleme u radu ili kad ne blokira ne\u0161to \u0161to bi trebao blokirati.<\/p>\r\n

\r\n

\u00a0<\/h2>\r\n

Postupak<\/h2>\r\n

\u2022 pripremite okolinu za replikaciju problema
\r\n\u2022 postavite policy<\/strong> za Linux Endpoint prema sl.1
\r\n\u2022 pripremite TCPdump<\/strong> naredbu:
\r\n\u00a0\u00a0\u00a0\u00a0 \u25cb sudo tcpdump -i <%eth0%> -s 0 -w tcpdump.log<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 (umjesto <%eth0%> stavite naziv mre\u017ene kartice s ‘problemati\u010dnog’ LAN-a; za info o mre\u017enim karticama v. naredbe ip -a<\/code> i route<\/code>)
\r\n\u2022 ako je u problem uklju\u010dena dodatna aplikacija<\/strong> – uklju\u010dite diagnostic \/ debug logove i u njoj
\r\n\u2022 pokrenite TCPdump
\r\n\u2022 zapi\u0161ite to\u010dno vrijeme<\/strong>
\r\n\u2022 pokrenite problemati\u010dni postupak<\/strong> (npr. aplikaciju koja ne radi ako je neki modul ESET Securityja aktivan i sl.)
\r\n\u2022 kad se pojavi pogre\u0161ka<\/strong>, pri\u010dekajte desetak sekundi
\r\n\u2022 ponovite<\/strong> problemati\u010dni postupak
\r\n\u2022 zaustavite TCPdump
\r\n\u2022 isklju\u010dite “Diagnostic records” (Sl.1) – vratite na “Informative records”
\r\n\u2022 po potrebi isklju\u010dite dijagnosti\u010dko zapisivanje u aplikaciji<\/p>\r\n

\r\n

\u00a0<\/h3>\r\n

Prikupljanje logova<\/h3>\r\n

v. https:\/\/www.nod32.com.hr\/podrska\/kb8275<\/a><\/p>\r\n

Slanje logova<\/h3>\r\n

\u2022 sve datoteke spremite u arhivu (ZIP, 7z) s lozinkom i stavite na online disk (Microsoft OneDrive, DropBox, i sl.):
\r\n\u00a0\u00a0 \u00a0 1. tcpdump.log<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 2. datoteku koju je kreirala skripta collect_logs.sh<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 3. po potrebi i datoteku koju je kreirala skripta info_get<\/code>
\r\n\u00a0\u00a0\u00a0\u00a0 4. dijagnosti\u010dke logove “problemati\u010dne” aplikacije
\r\n\u2022 po\u0161aljite nam mailom link za preuzimanje
\r\n\u2022 (!) obavezno u poruci navedite to\u010dno vrijeme pojave problema<\/p>\r\n

\r\n

\u00a0<\/h2>\r\n

Slike<\/h2>\r\n

Sl.1 “Minimum logging verbosity” = “Diagnostic records”<\/p>\r\n

<\/p>\r\n

\r\n

diagnostics dijagnostika xdiagnostics xdijagnostika troubleshooting trblsht xtroubleshooting xtrblsht eealx endpoint security linux logovi tcpdump infoget xeealx xendpoint xsecurity xlinux xlogovi xtcpdump xinfoget elc debug xdebug trace xtrace<\/p>

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